Dream Med Spa & Laser Center Policies
Dream Med Spa provides complimentary consultations with a licensed provider.
Cancellation or Rescheduling of an Appointment:
In the case of a cancellation or the need to reschedule, please call Dream Med Spa & Laser Center at (815) 369-0039. If you do not reach one of our receptionists, please leave a detailed message with your full name and phone number. We strive to offer the best service and we value our patient’s time as much as the provider’s.
In the case of a cancellation under 24 hours a $100 cancellation fee will be charged regardless of the reason.
No Show Policy:
Patients who are unable to show up for their appointment without canceling or are 30 minutes late are deemed a “no-show”. A $100 charge will be issued and Dream Med Spa & Laser Center will require patients to prepay for services in full after 2 instances. The no-show will be noted and the deposit will be counted as a retainer towards future appointments.
Patients must claim and show proof of vouchers In order to receive discounts on services from promotions.
Patients Below 18 Years of Age:
Patients under the age of 18 must be accompanied by adults. To ensure a safe and successful treatment, legal guardians must accompany the minor.
Skin Care products must be returned within 10 days of purchase with the receipt in order to receive a refund.
Laser and Body packages are nonrefundable. In the event that a patient no longer would like to complete a treatment package, the value of those treatments may be transferred to other services within 12 months of the original purchase date.
Dream Med Spa & Laser Center does not offer refunds on any services rendered for any reason. No cash or charge refunds will be given.
All injectable & service treatment sales are not refundable and credits towards other treatments can’t be offered once treatment is completed.