Dream Med Spa & Laser Center Policies
Free Consultations:
Dream Med Spa offers complimentary skincare consultations with a licensed provider to personalize your treatment plan. To reserve your appointment, a valid card is required on file at the time of booking.
Cancellation or Rescheduling of an Appointment:
In the case of a cancellation or the need to reschedule, please call Dream Med Spa & Laser Center at (815) 369-0039. If you do not reach one of our receptionists, please leave a detailed message with your full name and phone number. We strive to offer the best service and we value our patient’s time as much as the provider’s.
In the case of a cancellation under 24 hours, we charge a $50 cancellation fee regardless of the reason.
No Show Policy:
We deem patients who are unable to show up for their appointment without canceling or are 15 minutes late as a “no-show”. We will issue a $50 charge. Additionally, Dream Med Spa & Laser Center will require patients to prepay for services in full after 2 instances. The no-show will be noted and the deposit will be counted as a retainer towards future appointments.
Vouchers:
Patients must claim and show proof of vouchers In order to receive discounts on services from promotions.
Patients Below 18 Years of Age:
All patients under the age of 18 must be accompanied by adults. To ensure a safe and successful treatment, legal guardians must accompany the minor.
Refund Policy:
Dream Med Spa does not accept any returns or issue refunds. All sales are final.
If you are unable to receive a treatment you’ve purchased, the value may be used as a credit toward other services within 12 months of the original purchase date, as long as the treatment has not been rendered.
Thank you for understanding and supporting our policies.